Shipping

DOMESTIC SHIPPING

Standard Shipping (2-6 Business days)- FREE for all orders $50 or more, $10 standard shipping fee for orders under $50.

Express Shipping (1-3 Business days) - FREE for all orders $100 or more, $15 express shipping fee for orders under $100.

INTERNATIONAL SHIPPING

International shipping is calculated at checkout and weight dependent. Your parcel will be dispatched the next business day.

For estimated transit times, please use the shipping calculator on the cart page once your cart is finalised. Note: The transit times are estimates only and does not include fulfilment (24 hours) or time held in customs at the destination country. Also based on times between metropolitan areas of major cities. 

Delivery zones / time frame

Zone 1 - New Zealand (10-16 working days)
Zone 2, 3 & 4 - North America, Western Europe, Asia and the Pacific (10-28 working days)
Zone 5 - Rest of the world (14-30 working days)

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed.
See our full list of temporarily suspended destinations.

Both services are tracked and you will receive email updates as the parcel is scanned through the various touch points.

INTERNATIONAL CUSTOMS AND DUTIES TAXES/FEES

As an overseas customer, please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay for any taxes and duties levied by the country you are shipping to.

Import thresholds and fees vary for each country. If you would like more details please contact your local customs department.

- Refunds will not be given once your order has been shipped based in custom fees or duties being raised.
- If an order is retuned due to customs fees not being paid, the return shipping cost will be at the customers expense and refunds will not be given.