Refund Policy

30 Day Money Back Guarantee

 

You can trust in the quality and effectiveness of our product and buy with confidence — we provide a 100% money-back guarantee within 30 days.

If you are not satisfied with the supplement you've purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the cost of shipping.

As with any medication, individuals may have varying experiences and outcomes. With that in mind, we have great confidence in our product and its assertions, which is why we provide a 30-day money-back guarantee. Please note that this offer is exclusively applicable to new customers.
If you find no change when you wake up the following day, your money will be refunded. That's our promise.

No more than 1 order can be returned by the customer and the customer will need to cover the return shipping costs.

 

Return Qualifications

The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

To start a return, you can contact us at contact@biobalance.com.au. Items sent back to us without first requesting a return will not be accepted.

Refund will be issued within 3 business days of receipt of the returned products. Please obtain package tracking to ensure the products are successfully delivered to the specified address.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.